Process automation software is your ticket to the future. Our world is shaped by technological advances. As a result, companies are increasingly prioritizing efficiency and productivity. One solution that is attracting more and more attention is process automation software, or more precisely RPA (Robotic Process Automation). But is it really worth investing in? In this article, we highlight the benefits and challenges to help you make your decision. To put things into perspective, a report published by Camunda in 2023 showed that over 90% of IT professionals surveyed said their companies would continue to invest in process automation!

1. Increased efficiency through automation

Routine tasks – many employees will thank you when the tasks they once performed manually can be automated. They will thank you not only because time is saved, but also because the risk of human error is minimized. The fact that your company, department or team is relieved of tedious tasks through process automation opens up space for creative development, strategic thinking and the opportunity for further development. Instead of wasting resources on monotonous tasks, teams can focus on more demanding and meaningful challenges. Process automation software plays a crucial role in paving the way for innovation and progress.

2. Cost savings through optimization

Investments in process automation can lead to significant cost savings in the long term. Optimizing workflows not only reduces the time needed to complete a task, but also minimizes the use of resources. This has a positive effect on operating costs and increases the company’s competitiveness.

Before process automation finds its way into your company, there are numerous obstacles. Countless emails that need to be assigned, letters with handwritten notes, stacks of paperwork and constant juggling of different tasks. The first step should be to analyze your processes very carefully. Once this process analysis is complete and the new digital processes are defined, the time and resource efficiency can be directly translated into cost savings.

For example, a customer service team that faced a mountain of requests before automation gained time and was able to address more complex concerns after introducing automated workflows. Here is a real-world example from the insurance industry: process automation increases straight-through processing by 80%. Dunkelverarbeitung is a common term in the insurance industry and means that documents are processed without the intervention of employees.

The efficiency gains and cost savings achieved through automated workflows act as a secret recipe that strengthens your company’s competitiveness. In a race for innovation and customer satisfaction, the ability to act quickly and efficiently is the key to success.

3. Flexibility and adaptability

Process automation software is the key to more flexibility, tailored exactly to your needs. Imagine that your company suddenly faces new market demands – without the right tools, this could become a serious obstacle for your business processes. Compared to extensive enterprise solutions, individual and customized solutions prove to be particularly adaptable. Minimum Viable Products (MVPs) can be created in a very short time, i.e. a few weeks, that are precisely tailored to your requirements. Furthermore, individual solutions can be quickly and easily adapted to your existing systems.”

4. Summary

Check whether the following three criteria can be met. They are considered a minimum requirement for successful process automation:

1. Standardized processes: Before automating, it should be ensured that the process to be automated is already standardized. Clear and uniform processes form the basis for efficient RPA implementation.
2. Processes have been analyzed or can be analyzed: A detailed analysis of existing workflows is essential. This analysis can identify potential bottlenecks, redundant steps or inefficient workflows.
3. Documentation and transparency: Comprehensive documentation of the processes is crucial. This can be done using a BPMN tool. We recommend Camunda, although there is a wide range of applications to suit your needs. Transparent insights into existing processes make it possible to identify the appropriate areas for automation and to effectively control the implementation process.

Your path to business process automation: From strategy to implementation