Processing claims via web application

insinno implemented the new tool “Reklama” for blau direkt. Reklama allows for the direct submission of commission-related complaints within the blau direkt portal. It performs preliminary checks, automatically gathers all relevant information, and facilitates efficient processing.

blaudirekt
blau direkt: Market-Leading Infrastructure Services for Insurance and Finance Brokers
client
blau direkt: Market-Leading Infrastructure Services for Insurance and Finance Brokers

blau direkt: Market-Leading Infrastructure Services for Insurance and Finance Brokers

blau direkt is the market-leading infrastructure service provider for insurance and finance brokers. As a specialist for data processing and maintenance of application data, inventory data and documents, the transaction service of blau direkt facilitates process optimization throughout the entire brokerage process.

key facts
155
Employees
39%
Ø growth per year

The challenge

Brokerage fees are paid to brokers as commission when a transaction is successfully brokered. In the past, complaints about missing or deviating brokerage payments were submitted to blau direkt by e-mail and processed manually. Unstructured e-mails and the resulting frequent queries about the specific issues led to confusing e-mail traffic and long waiting times for the brokers and tied up resources at blau direkt.

The solution

The new tool Reklama was designed and implemented in the project. With the help of Reklama, court complaints can be made in the blau broker portal directly from the contract in question. Pre-authorization checks are performed and all required information about the customer, contract and broker is automatically collected and transferred. Further required information is queried precisely and case-dependently within Reklama.

Thus, standard complaints can be answered directly by Reklama. More in-depth questions are forwarded to blau directly with all required data, so that a fast and efficient processing can take place.

47%

Of the complaints can be processed fully automatically

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