The dilemma in the field of claims

Insurance companies face double pressure:

• Fewer human resources: demographic change reduces the availability of experienced claims managers.
• High demands on assessment quality: incorrect decisions in claims cases generate unnecessary costs.

The demand for automation is therefore understandable, but well-intentioned digitisation initiatives often result in large, long-term projects that do not deliver short-term improvements. In the meantime, productivity gains fall by the wayside.

The solution: an add-on strategy instead of a large project.

We take a different approach, with measurable success: instead of completely restructuring the existing IT environment, we opt for lightweight add-on solutions that connect to the core system itself. The advantage: they deliver immediately noticeable productivity gains without disrupting the overall architecture

Our solutions are flexible:

• Connection via existing interfaces or robotics (RPA)
• Integration into existing processes, from input to decision
• No major system conversion required

Fast results thanks to AI-based systems

We also use AI specifically in traditional input channels such as email, PDFs and web forms. Our systems read the information, assign it to the relevant contractual context and generate specific proposals for action in an automated and intelligent manner.

The particular advantage is that implementation usually takes only a few days

Conclusion: small steps, big impact

In an age of scarce resources and increasing complexity, innovations must take effect quickly. Our complementary strategy enables us to improve claims management in a targeted, pragmatic and efficient manner with the support of technology.

Would you like to learn more about how to optimise claims processing with AI and complementary solutions?
Please do not hesitate to contact us, we will be happy to assist you.