insinno iCore: Intelligent Automation for Pet Health Insurers

Operations perspective:
Manual invoice processing blocks your teams. Cost per case (avg. €20–50) and processing times (2–3 days) put pressure on margins – especially during peak periods.

Claims perspective:
Lack of professional categorization (surgery, medication, vaccinations) leads to uncontrolled payouts and budget risks.

IT perspective:
Complex legacy systems slow down digitalization. Integration and upgrade processes typical of P&C insurers are difficult.

Common result:
Dissatisfied customers, declining NPS, and lost competitiveness

From an RPA foundation to AI-driven straight-through processing – fast, secure, and scalable.

• 80% straight-through processing – as achieved at AGILA, at very low cost
• Real-time professional categorization – full transparency of claims payments by category (surgery, medication, etc.)
• Plug & Play integration – live within weeks as an add-on to existing systems, no big bang
• Augmented services  – AI chats relieve customer service and reduce call volumes; extended customer services for follow-up questions as a team

80% straight-through processing
Reduction of claims handling costs per case, 24/7 scalability without additional staff

Professional categorization
Budget control – full oversight of payouts by claim type

Add-on integration
Fast start within weeks, compatible with your existing systems

AI services 
Better customer ratings (4.8 stars), reduced service workload

Unlike competitors, we start with automated processing and additionally offer augmented (manual) services. This makes the solution highly scalable and allows us to pass on significant cost savings directly to our customers.

“From manual processing to 80% automation in 3 months – without disruption.”

Before:
Peak-time chaos, high service costs, dissatisfied customers.

After:
25% straight-through processing after go-live, today 80%. Categorization secures claim payouts and customer satisfaction.
Customer app rating: 4.8 stars (“Super fast!”)

Sven Knoop, Head of Customer Service:
“iCore relieves our service teams, reduces costs – and does so with smart automation that delivers immediate results.”

Key Metrics

• Processing time: before  (manual) 2–3 days –> after (with iCore): a few seconds
• Cost per case: before (manual) €20–50 –> after (with iCore): <€10

• Industry-proven: AGILA and others trust our technology
• GDPR-compliant & secure: Highest standards for insurers
• Scalable: Handles peak periods – like AGILA, with 800,000 invoices per year
• Fair & transparent: Pay-per-case, ROI within 2–6 months

“Lightning fast, money paid out quickly!” – App Store (Feb 2026)
“Finally no more manual invoices!” – Trustpilot

1. Quick case assessment – We understand your situation and objectives

2. Proposed approach – Insight into automation and a concrete action plan

3. Test package – Automation + categorization, expandable with AI services

Book an appointment now– Schedule an information session on claims automation
—or call us directly: +49 6221 3929170