The challenge: high costs and technological barriers.

Traditional call centres are useful for handling simple queries, but their costs are constantly rising. Technical support solutions, such as voice bots, could address these challenges by handling simple processes. However, their implementation is often hampered by a lack of interfaces, time constraints in the IT department and a lack of technical knowledge in other departments.

The solution: the virtual service centre from Aristech and insinno.

This is where Aristech, a leading provider of voice bots, and insinno, a specialist in ERP add-ons, come in with their innovative virtual service centre. This solution makes introducing voice bots as easy as outsourcing processes to a call centre.

Key advantages of this approach

• Efficiency and flexibility: the combination of virtual ERP and service centre enables fast and efficient business processes without overburdening the internal IT department.
• Cost savings: 70% lower costs compared to conventional call centres thanks to the virtual approach.
• Ready-to-use processes: Ready-to-use processes integrate seamlessly into existing systems. The ERP AddOn approach requires almost no internal IT resources.
• Flexible billing: Transaction-based rates ensure transparent financial planning.

Success stories

Imagine if your company could significantly increase customer satisfaction and reduce operating costs thanks to the virtual service centre. A leading e-commerce company optimised its customer service with this technology, reduced average waiting times by 50% and increased customer satisfaction to an all-time high.

Customer feedback

‘Since implementing the virtual service centre, we have not only reduced our service costs by 70%, but also significantly increased customer satisfaction. The processes run smoothly and our IT department finally has the freedom to concentrate on its core tasks.’ – Managing Director of a large company.

Conclusion

The virtual service centre from Aristech and insinno offers an innovative solution that not only reduces service costs, but also minimises administrative overhead and increases customer satisfaction. Thanks to simple implementation using the ERP AddOn approach and ready-to-use process solutions, introducing voice and document chatbots is easier and more effective than ever before. Companies can ensure first-class customer service with less effort and lower costs, resulting in a noticeable improvement in customer interaction and costs.

Contact us today to request a live demo and discover how the virtual service centre can transform your business processes.